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ENGINEERING
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QHow can I measure the temperature of the lens / reflector in my lamp?
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QWhere can I get PCBs for LEDiL optics?AYou can get LEDiL compatible PCBs from many of our distributors. For PCB design files please contact tech support
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QMy preferred LED/Optic combination is not listed on the LEDiL website. How can I get information about compatibility?APlease contact tech support
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QDo lenses designed to be made of PMMA work if made of polycarbonate and vice versa?ADifference in the refractive indexes of PMMA and polycarbonate may cause the light pattern to change. The optical performance of lenses made of alternative materials should be simulated and evaluated case by case. For more information please contact tech support
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QCan an injection mold designed for PMMA or polycarbonate be used for silicone and vice versa?ANo. The equipment and processes for manufacturing silicone lenses are very different from those used for thermoplastics.
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QCan LEDiL standard optics be modified to meet customer specific requirements?AIn general, yes. Finding a cost effective solution requires knowledge of both the product and tooling. Any modifications should be made in close cooperation with LEDiL R&D. Please contact your local LEDiL sales agent or tech support for more information.
QUALITY
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QWho do I contact if I have an inquiry regarding quality?APlease contact our quality department
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QWhere can I find quality certificates, RoHS and REACH compliance for LEDil products?APlease see Support / Certificates
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QHow do I avoid cracks in LEDiL products?APlease ensure that chemicals are compatible with the material and don’t outgas any volatile organic compounds.
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QWhy does a lens, reflector or base part deform or melt?AThermal management may not be sufficient or the parts aren’t clean enough and there is absorption in the high radiant flux area. Please follow the material’s maximum recommended service temperature.
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QHow can I prevent the lens cracking around the screw tower?APlease ensure that your heat sink screw holes are within tolerances and assembly has been carried out according to the instructions. Also check that screw specifications are in line with our recommendations in the Installation Guide page 24.
SALES
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QI noticed this product is tagged EOL (End of Life). Will there be a replacement as we are designing a new product based on this item.AAs part of our continuous improvement process we discontinue certain products. We therefore advise against using discontinued products in future designs.
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QI am organising lighting workshops for schools and would like permission to use some of your illustrations for teaching students about the characteristics of LED lighting. Is it possible to use some of your illustrations with credit to LEDIL on each diagram used?AAll information in www.ledil.com is in the public domain and can be used with reference to LEDiL.
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QWhere can I buy your products?APlease contact your nearest/local LEDiL distributor or sales agent
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QCan you send your product catalogue and price list?AYou can download our latest product catalogue here. For information about prices please contact our sales department.
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QIs it possible to get samples of your products?AYes. Please contact your local sales agent for more information.
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QWhere can I get PCBs for your products?AWe can provide Gerber files and PCB samples for testing purposes. Please contact our tech support
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QI need to have the Gerber file of the PCB. Can you provide it?AYes. Please contact our tech support and they will send you the relevant Gerber files.
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